TeeQue Recruitment: Your Partner in Field Support Recruitment
Empowering Businesses with Exceptional Field Support Talent
TeeQue Recruitment stands at the forefront of providing top-notch field support professionals to businesses across various sectors. With an in-depth understanding of the critical role field support plays in the smooth operation of IT infrastructures, we are dedicated to connecting skilled individuals with companies seeking excellence in onsite technical support and customer service.
Why Choose TeeQue for Your Field Support Recruitment Needs?
Specialised Knowledge: Expertise in the unique requirements of field support roles.
Diverse Talent Pool: Access to a wide range of candidates, from entry-level to highly experienced.
Tailored Recruitment Strategy: Personalised approaches for different business needs and environments.
Quality and Efficiency: Commitment to providing quick and effective recruitment solutions.
Long-term Partnerships: Fostering enduring relationships with both clients and candidates.
Roles TeeQue Recruits for in “Field Support”
TeeQue Recruitment focuses on a variety of field support roles, encompassing both technical and customer service aspects:
IT Field Support Engineers: Providing onsite technical support and troubleshooting.
Desktop Support Technicians: Assisting users with hardware and software issues.
Network Support Specialists: Addressing network connectivity and performance issues.
Hardware Installation Technicians: Installing and configuring IT hardware.
Customer Support Representatives: Delivering customer service and technical guidance.
Field Service Managers: Overseeing field support operations and teams.
Mobile Device Support Analysts: Specialising in smartphone and tablet support.
POS (Point of Sale) Technicians: Supporting retail technology and systems.
Telecommunications Field Technicians: Maintaining and repairing telecommunication lines and equipment.
Remote Support Coordinators: Facilitating support for remote and off-site locations.
Industry Insights on “Field Support” Jobs
Adapting to the Dynamic World of Field Support
Field support roles are evolving in response to technological advancements and changing business needs, with several key trends:
Technological Proficiency: Growing demand for field support staff skilled in the latest technologies.
Customer-Centric Approach: The increasing importance of customer service skills in field support roles.
Remote and Onsite Balance: Adaptation to hybrid support models catering to both remote and onsite needs.
Skill Diversification: Need for multi-skilled professionals capable of handling a variety of technical challenges.
Training and Development: Continuous learning and upskilling are essential in keeping pace with technological changes.
Join the Field Support Revolution with TeeQue Recruitment
Whether you are seeking to advance your career in field support or looking to bolster your business with skilled field support staff, TeeQue Recruitment is here to connect you with the right opportunities and talents. Let’s drive success together through exceptional field support solutions.
Field Support Positions Available
Location: Remote
Job Description:
With almost two decades of experience in Information Technology, I currently work as a senior system support engineer at Business Connexion, where I am responsible for service delivery of a contact centre consisting of hardware, software, desktop, server, and application support for 175 users and 26 mailboxes with 3 different IVR’s, ensuring that these systems are available and reliable, as well as overseeing and coordination of third-party vendors and upgrade projects. With extensive knowledge on how call centre application software evolved over the years, I have gained experience from the most common, to most complex issues there are and often find myself in troubleshooting situations where I coordinate all the different service providers to find solutions to difficult situations. Customer Service is one of the toughest industries to work in, and because of the many systems that interfaces with a contact centre, one must be able to look at problems in a logical way. My studies as well as experience over the years have enabled me to understand the entire process from end to end, to be a system thinker and provide valuable input on a variety of topics, from setting up customer contracts to technical solutions that is required. I decided to further enhance my business acumen with a degree in Business Management which I am completing part time and plan to finish by 2024.
Location: Remote
Job Description: IT Service Desk Team leader with demonstrated experience in offering technical support to users and managing a technical team. I have proven academic achievements and possess technical skills required to propel in an IT environment.
Skills
o Incident and escalation Management
o Communication and Reporting
o Troubleshooting
o Helix (ITSM) Ticketing System
o Microsoft Office 365 – Outlook, Word, Excel
o SQL Database Administration, Scripting, Tables, Data management and Analysis
o User and Application Support.
Role: PeopleSoft Campus Solutions SME Expert with Experience in Student Information Systems (SIS) Location : (Remote) Job Description: Non-negotiable Requirements:
Project Objective
Academic Structure Configuration
Tuition and Fees
Financial Aid Processes
System Integrations
Proof of Concept (POC)
Implementation and Rollout
Training and Support
Training Delivery:
Project Management
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